50 Chatbot Examples & Use Cases to build an Enterprise Bot

They can be used to notify customers about ongoing sales, offer discount codes, and suggest products based on previous purchases. With the right framework for these conversations, an e-commerce chatbot can help customers make informed decisions and have the best possible experience with your brand. With a chatbot readily available to help with any pressing issues, customers can resolve concerns quickly and get back to shopping at your e-commerce store.

During this, we built free chatbots for hospitals and NGOs working for people affected by the pandemic in one way or the other. We understood the potential of chatbots and asked hospitals, NGOs, and anyone working for the patients, to leverage this AI-empowered bot and help patients get the healthcare they deserve. 47% of customers prefer interacting with a chatbot during their buyers’ journey. Within this paper, the authors provide a comprehensive historical perspective on the global community’s evolving interest in chatbots. Subsequently, they delve into the driving forces motivating the adoption of chatbots and their multifaceted utility across various domains.

Chatbot Use Cases In Telecom

Even if a customer doesn’t buy a product, a chatbot can still try to get their email address and try to schedule a demo. Because of this, a company or business can provide a very competent sales agent that can bring them sales 24/7 at the fraction of the cost it would take to build a full-fledged sales team. To showcase products in a step-by-step manner, a company can use a chatbot, which has all the tools necessary to implement this feature.

Available both on a phone number and on Facebook’s Messenger, Tess uses a variety of psychological approaches to support patients, and allows psychologists to engage with a higher number of patients. Tess gives users the opportunity to talk to it if they are having a panic attack or put their thoughts into order before going to sleep. Woebot is created by Alison Darcy, a clinical psychologist at Stanford University. Woebot uses cognitive-behavioral therapy to deliver scripted responses to users. 70 college students dealing with depression tested Woebot and their improvements were published in a research paper demonstrating significant benefits.

Facilities and other support services

Grab the Contact Center Playbook, which breaks down everything you need to know, from setup to improving customer satisfaction—with examples from real contact center teams across different industries. In 1988, Rollo Carpenter created Jaberwacky, a British chatterbot that was built to “simulate natural human chat in an interesting, entertaining, and humorous [sic] manner”. This application was one of the first capable of learning new responses instead of being driven by canned dialog from a database.

Chatbots can shine in providing excellent financial advice for banking and non-banking financial companies. With an enormous amount of data, and the ability to churn that data, accurate and personalized financial advice can be provided to customers. 1 out of 5 customers prefers communicating with a chatbot and buying products. This is because chatbots assist customers and interact with them without any barriers. One of the often-overlooked chatbot use cases is to help with onboarding and ongoing training for your agents. Agents require ongoing training and support to handle the (huge) range of customer queries they receive.

CNN was one of the first news businesses to build a bot on the Facebook Messenger platform. That’s because a chatbot can not only use text but also bring images, videos, and GIFs into conversations, enabling it to show customers how a company’s product/service works. The ideal strategy instead is to show customers an upsell/down-sell offer when they are the most engaged with a company’s products and services.

Only with a chatbot can such advanced segmenting be made possible right from the very start. Businesses can use another effective customer acquisition tool and combine it with their email marketing efforts to develop a more powerful lead generation channel. The reason companies do this is that the more relevant products that get recommended, the more sales a company makes. Plus, for the would-be-customer, it reduces conflict and the customer doesn’t have to think a lot about what to buy. As the conversation continues, the visitor gets a genuine request for their email. If they are interested in the business’ services, the visitor will give their email to the chatbot, which will then be added to the business’ mailing list.

For instance, the picture below demonstrates how ChatGPT identifies itself in terms of investor terminology. The chatbot is mostly used to collect employee data, like their satisfaction during a meeting, the working environment, or any situation where the employees’ voice needs to be heard. The insights gained from the surveys can then be turned into data-driven decision-making. An insurance provider conglomerate, was able to achieve a 90% success rate in terms of assisting current clients with their insurance claims and converting potential leads into customers. A capability that distinguishes Tess from other therapy chatbots is that it uses ML to remember and use the data interactions it has to increase the accuracy and personalization of its recommendation.

• By asking relevant questions and collecting data at various touchpoints, these can tailor recommendations and solutions to meet the specific needs of potential customers.
• ChatGPT is an artificial intelligence language model developed by OpenAI, designed to engage in natural language conversations.
• And you can’t surprise your customers with a bot on your website or app anymore, but you surely can make them ‘aw’ with what your bot can do.
• In the end, the chatbot can request, and store the email of the participating visitor.
• Users can authenticate signatures in real-time, speeding up various banking processes.

Chatbots are increasingly being implemented in mobile apps, bringing more value to your company and users. It offers on-the-go support to the users without the need to resort to other channels. So far, the discussed in this article are customer-centric, i.e., focused on helping customers and thereby, indirectly reducing the workload of the relevant business. Based on the answers a visitor gives, the company can add their email address to the right kind of marketing campaigns.

Ideas2IT exists to bridge the gap between business thinking and tech-product development. Our Ideators are people who are handpicked for their passion for technology, eagerness to upskill, and creativity. DevOps is a consolidation of practices and tools that increases how an organization delivers its applications and services. It then scrapes the web to find the most relevant and popular gift based on the inputs provided by the user, and online metrics, such as an item popularity, online reviews, and so on.

Chatbot facilitates the training of new employees when they are fed with orientation materials such as videos, photos, graphs & charts. Integrate chatbots like Polly into your collaboration environment like Slack to monitor their satisfaction and productivity. While we were writing about major chatbot failures and discussing the top chatbots on the market, we started noticing and, therefore, documenting the areas where chatbots add value to businesses. E-commerce chatbots have been around for a few years — which, in the world of e-commerce, makes them part of the furniture. Perhaps it is a marketing, and targeting, technique for the company to learn which sections of the populations have trouble sleeping, in order to introduce them to Casper’s mattresses.

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